TERMS OF SERVICE

Effective Date: January 1, 2026

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the Raven Crest website and all professional consulting services provided by Raven Crest ("Company," "we," "our," or "us").

By accessing our website, contacting us, requesting information, or engaging our services, you ("Client," "you," or "your") agree to these Terms.

These Terms apply together with any proposal, statement of work, consulting agreement, or other written agreement between Raven Crest and the Client.

2. About Raven Crest

Raven Crest is an IT consulting company specializing in Chatbots, Conversational AI, and artificial intelligence technology solutions.

Our services help organizations evaluate, design, integrate, and optimize AI-powered communication systems.

Our consulting services may include:

  • Conversational AI Consulting

  • Chatbot Strategy

  • AI Solution Planning

  • Technology Assessments

  • AI Integration Consulting

  • Business Automation Consulting

  • Digital Transformation Consulting

  • Technical Advisory Services

  • AI Solution Optimization

The specific scope of services will be defined in the applicable agreement.

3. Website Use

The Raven Crest website is provided for informational purposes.

By using our website, you agree not to:

  • misuse website content;

  • attempt unauthorized access;

  • introduce malicious software;

  • interfere with website functionality;

  • collect information through unauthorized methods;

  • violate applicable laws.

Raven Crest reserves the right to restrict access to users who misuse the website.

4. Consulting Services

Raven Crest provides customized IT consulting services based on each Client's business objectives, technology environment, and operational requirements.

Our services may include:

  • business and technology assessments;

  • AI opportunity analysis;

  • solution recommendations;

  • implementation planning;

  • technical consulting;

  • workflow optimization;

  • documentation and advisory support.

Each engagement is customized according to the Client's specific needs.

5. Engagement Process

A typical consulting engagement may include:

Discovery

Understanding the Client's business goals, current technology environment, and desired outcomes.

Planning

Developing recommendations, AI strategies, and technical approaches.

Consulting Support

Providing guidance, analysis, and implementation recommendations.

Optimization

Reviewing solutions and identifying opportunities for improvement.

The actual process may vary depending on project requirements.

6. Client Responsibilities

The Client agrees to:

  • provide accurate information;

  • provide timely feedback;

  • provide necessary access and documentation;

  • identify project contacts;

  • review deliverables;

  • maintain required third-party accounts and licenses;

  • make payments according to agreed terms.

Raven Crest is not responsible for delays caused by Client actions or missing information.

7. Project Scope and Changes

Services are performed according to the agreed project scope.

Requests outside the original scope may require:

  • additional fees;

  • revised timelines;

  • updated documentation;

  • written approval.

Examples of scope changes include:

  • additional AI features;

  • new integrations;

  • additional systems;

  • expanded consulting requirements.

8. Fees and Payments

Consulting fees are established through:

  • proposals;

  • invoices;

  • statements of work;

  • consulting agreements.

Payment structures may include:

  • hourly consulting;

  • fixed project fees;

  • milestone payments;

  • ongoing consulting arrangements.

Failure to make payments may result in:

  • suspension of services;

  • delayed project timelines;

  • termination of services;

  • collection actions.

9. Confidentiality

Both parties agree to protect confidential information shared during the business relationship.

Confidential information may include:

  • business information;

  • technical documentation;

  • system information;

  • project details;

  • proprietary processes;

  • security-related information.

Each party agrees to use confidential information only for authorized purposes.

Confidentiality obligations continue after termination of services.

10. Intellectual Property

Each party retains ownership of its existing intellectual property.

Raven Crest retains ownership of:

  • internal methodologies;

  • frameworks;

  • templates;

  • processes;

  • consulting materials;

  • reusable technology concepts.

Client-specific deliverables are handled according to the applicable agreement.

Unless otherwise stated, payment in full grants the Client rights to use completed deliverables for internal business purposes.

11. Client Data

The Client retains ownership of all business data and information provided to Raven Crest.

Raven Crest may access Client information only as necessary to perform contracted services.

The Company does not sell or use Client information for unrelated purposes.

12. Third-Party Services

Raven Crest may recommend or integrate third-party technologies, including:

  • AI platforms;

  • cloud services;

  • software applications;

  • communication tools;

  • external technology providers.

Raven Crest does not control third-party services and is not responsible for their availability, pricing, security practices, or performance.

13. No Guarantee of Results

Raven Crest provides professional consulting services using reasonable industry practices.

However, the Company does not guarantee:

  • specific business results;

  • increased revenue;

  • cost savings;

  • customer growth;

  • operational improvements;

  • guaranteed AI performance.

Business outcomes depend on many factors outside Raven Crest's control.

14. Limitation of Liability

To the maximum extent permitted by law, Raven Crest shall not be liable for:

  • indirect damages;

  • consequential damages;

  • lost profits;

  • business interruption;

  • loss of data;

  • loss of opportunity.

The Company's total liability shall not exceed the amount paid by the Client for the specific services giving rise to the claim.

15. Indemnification

The Client agrees to protect and hold harmless Raven Crest from claims, damages, and expenses arising from:

  • misuse of services;

  • violation of laws;

  • Client-provided information;

  • unauthorized use of deliverables;

  • Client systems or third-party services.

16. Termination

Either party may terminate services according to the applicable agreement.

Upon termination:

  • completed work remains payable;

  • outstanding invoices remain due;

  • confidentiality obligations continue;

  • intellectual property rights remain protected.

Raven Crest may suspend or terminate services due to non-payment, misuse, or violation of these Terms.

17. Force Majeure

Raven Crest is not responsible for delays caused by circumstances beyond reasonable control, including:

  • natural disasters;

  • internet failures;

  • cybersecurity incidents;

  • government actions;

  • third-party service interruptions.

18. Governing Law

These Terms shall be governed by the laws of the state where Raven Crest is registered, without regard to conflict of law principles.

19. Changes to These Terms

Raven Crest may update these Terms from time to time.

Updated Terms become effective when published on the website.

Continued use of the website or services constitutes acceptance of the updated Terms.

20. Contact Information

Raven Crest

Email Address: RavenCrestLLC@proton.me

Phone Number: +14845850703